FAQ

General information about investing with Moon Invest

Moon Invest is a digital investment platform focused on long-term investing through exchange-traded funds (ETFs). Its goal is to make investing accessible, transparent, and easy to understand — even for people without prior experience.

Moon Invest operates in cooperation with Winners Investments o.c.p., a.s., a licensed investment firm supervised by the National Bank of Slovakia (NBS). All investment services are provided exclusively by Winners Investments o.c.p., a.s. under its regulatory license and in accordance with Slovak and European Union financial market regulations.

Moon Invest is suitable for individuals who want to invest long term and build wealth gradually without actively managing their portfolios. It is designed for people who prefer a structured, disciplined approach to investing through diversified ETF portfolios.

The platform is appropriate for beginners as well as investors who do not have the time or interest to monitor financial markets regularly. It may not be suitable for those seeking short-term speculation or high-frequency trading.

Moon Invest may sometimes be described as a “robo-advisor,” a term commonly used in the market for automated investment platforms. This label generally refers to digital solutions that use technology to build and manage investment portfolios.

Moon Invest uses automation and technology to simplify long-term investing in ETFs. However, all investment services are provided exclusively by Winners Investments o.c.p., a.s., a licensed investment firm supervised by the National Bank of Slovakia (NBS), in accordance with applicable Slovak and European Union regulations.

No. You do not need any prior investing experience to start with Moon Invest. The platform guides you through a structured onboarding process to understand your goals and risk tolerance, and your portfolio is then managed automatically.

You are not required to select individual ETFs or actively monitor the markets. All investment services are provided by a licensed investment firm under regulatory supervision, ensuring professional standards and investor protection.

Moon Invest invests primarily in exchange-traded funds (ETFs). These ETFs typically track the performance of broad market indices, specific sectors, or asset classes such as equities and bonds.

Portfolios are diversified across different regions and asset classes in line with your risk profile and investment objectives. This approach aims to provide long-term growth through disciplined, diversified investing rather than short-term speculation.

ETFs (Exchange-Traded Funds) are investment funds traded on stock exchanges that aim to track the performance of a specific market index, sector, or asset class. By investing in a single ETF, you gain exposure to a diversified portfolio of underlying securities.

ETFs are commonly used in long-term investing because they offer broad market exposure, transparency, and cost efficiency compared to actively managed funds.

Your portfolio is created based on an investment questionnaire that assesses your financial situation, investment horizon, and risk tolerance. Based on this information, an appropriate diversified ETF portfolio is selected in line with your profile.

The portfolio structure and investment strategy are overseen by a professional portfolio manager within the regulated investment firm, ensuring that the allocation follows defined investment principles and regulatory standards.

No. All investing in financial markets involves risk, including fluctuations in the value of your investments. The value of your portfolio may rise or fall depending on market conditions, and past performance does not guarantee future results.

Moon Invest follows a diversified, long-term investment approach designed to manage risk prudently, but it cannot eliminate market risk. Investment services are provided by a regulated investment firm in accordance with applicable regulatory standards and investor protection rules.

Investing always involves risk, and the value of your portfolio can decline due to market fluctuations. In certain periods, especially over the short term, the value of your investment may fall below the amount you initially invested.

Moon Invest applies a diversified, long-term investment approach designed to manage risk in a disciplined manner. However, diversification and professional portfolio management cannot eliminate market risk, and returns are not guaranteed.

ETF investing is generally considered suitable for long-term investing, typically over several years or more. A longer investment horizon allows short-term market fluctuations to smooth out and increases the potential for long-term growth.

Moon Invest is designed for investors who plan to invest consistently and remain invested through different market cycles rather than seeking short-term gains.

Moon Invest allows both regular contributions and one-time investments. You can set up recurring investments to build your portfolio gradually, or invest a larger amount at once depending on your financial situation and goals.

Regular investing can help maintain discipline and smooth out market fluctuations over time, while one-time investments provide flexibility when you have available capital to allocate.

Withdrawals are possible, subject to the standard processing procedures of the regulated investment firm. However, the value of your portfolio at the time of withdrawal depends on current market conditions.

Because investments are exposed to market fluctuations, the amount you receive may be higher or lower than your initial investment, particularly if you withdraw during periods of market volatility.

Moon Invest applies a simple and fully transparent fee structure consisting of one annual management fee and one performance (success) fee. There are no hidden costs.

The annual management fee is 1.23% per year (incl. VAT) and is charged quarterly. It covers portfolio construction, ongoing monitoring, and regular rebalancing of your ETF portfolio.

A 5% performance fee (incl. VAT) is charged only if your investment generates a profit. If there is no profit, no performance fee is applied. Previously generated gains are not charged again — the fee applies only to newly created profits.

There are no additional fees for buying or selling ETFs, opening or closing an account, deposits or withdrawals, currency conversion, rebalancing, or maintaining a minimum balance.

You can find a full overview of the fee structure on the Pricing page.

Client assets are protected under Slovak and European Union financial market regulations. Investment services are provided exclusively by Winners Investments o.c.p., a.s., a licensed investment firm regulated and supervised by the National Bank of Slovakia (NBS).

When services are provided in other EU member states under passporting rights, the company operates within the EU regulatory framework and under the oversight of the relevant local supervisory authority. In Poland, this includes supervision by the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego – KNF) within the scope of applicable EU passporting rules.

Client assets are subject to statutory investor protection rules under Slovak and EU law. Winners Investments o.c.p., a.s. is a participant in the Investor Protection Guarantee Fund, which provides protection to eligible clients in accordance with applicable legislation.

The company is required to meet strict organizational, capital, compliance, and reporting standards imposed by the supervisory authorities.

Yes. Investment services available through Moon Invest are provided by Winners Investments o.c.p., a.s., a licensed investment firm regulated and supervised by the National Bank of Slovakia (NBS).

The company operates under Slovak and European Union financial market regulations. When providing services in Poland under EU passporting rules, it operates within the oversight framework of the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego – KNF).

More details are available in the How It Works section or in the educational materials provided on the website.

Winners Investments ocp, as
Mlynské Nivy 73, 821 05 Bratislava
Identification number: 55111459

Customer service
biuro@mooninvest.pl
Moon App
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